Privacy Policy

ERP Institute
Operated by BRIAN ANKAMAH ANNAN LTD (HE 449077)
Georgiou Karaiskaki 11–13, Carisa Salonica Court, OFFICE 102, Pervolia, 7560, Larnaca, Cyprus
Last updated: [Insert Date]

ERP Institute (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, courses, products, services, and SAP training system access (“Services”).

We process personal data in compliance with:

• EU General Data Protection Regulation (GDPR)

• Cyprus Data Protection Law

• Other applicable EU/EEA privacy regulations

By using our Services, you consent to the practices described in this Policy.

1. Data Controller

The Data Controller responsible for processing personal data is:

BRIAN ANKAMAH ANNAN LTD
HE 449077
Georgiou Karaiskaki 11–13
Carisa Salonica Court, OFFICE 102
Pervolia, 7560, Larnaca, Cyprus
📩 privacy@erpinstitute.com

2. Personal Data We Collect

We collect personal data directly from you when you use our Services, purchase a course, book a session, or interact with our platform.

2.1 Data you provide directly

• Name

• Email address

• Phone number (optional)

• Billing address

• Payment information (processed by third parties, not stored by us)

• Account login details

• SAP training system credentials (pseudonymized)

• Support inquiries

• Career coaching details (if booked)

2.2 Automatically collected data

• IP address

• Device information

• Browser type

• Time zone

• URLs visited

• Cookies & tracking data

• Usage logs

• Course progress & engagement analytics

2.3 Third-party data sources

We may collect data from:

• Payment processors (Stripe, PayPal)

• Calendly (coaching session bookings)

• Kajabi (course platform analytics)

• SAP training system providers

• Email marketing tools (e.g., Mailchimp, Kajabi Email)

• Support platforms (email, ticketing systems)

We do not collect or process special categories of data (racial, biometric, health, political, etc.).

3. How We Use Your Data

We process your personal data for the following purposes:

3.1 To provide and improve our Services

• Deliver course access

• Give SAP training system access

• Track course progress

• Authenticate users

• Provide technical support

• Improve the learning experience

3.2 To manage your account

• Account creation

• Login management

• Password resets

• Communication regarding your courses

3.3 To process payments

• Billing

• Fraud prevention

• Payment confirmations
  (Handled by third-party processors; we do not see your full card data.)

3.4 For communication

• Course updates

• Support responses

• Account-related notifications

• Service announcements

3.5 For marketing (with consent)

• Email newsletters

• New course announcements

• Special offers
  You can unsubscribe at any time.

3.6 For legal compliance

• Tax and accounting obligations

• Regulatory requirements

• Fraud prevention

• Enforcement of Terms & Conditions

4. Legal Basis for Processing (GDPR Articles 6)

We process personal data on the following legal bases:

• Contract performance (providing the course you purchased)

• Legal obligation (tax law, accounting, recordkeeping)

• Legitimate interest (platform security, fraud prevention, analytics)

• Consent (marketing communications)

5. How Long We Store Your Data

We store personal data only for as long as necessary:

• Account data: while your account remains active

• Course purchases: 7 years (for tax and legal compliance)

• Email marketing: until you unsubscribe

• SAP system access data: until training access expires

• Support messages: up to 24 months

You may request deletion at any time (see Section 10).

6. Data Sharing & Third Parties

We only share your data with trusted partners essential to delivering our Services:

6.1 Course & Learning Tools

• Kajabi (course platform)

• SAP training system providers (third-party)

6.2 Payment Processors

• Stripe

• PayPal
  (We never store full payment card details.)

6.3 Scheduling Tools

• Calendly (career coaching sessions)

6.4 Analytics & Marketing Tools

• Kajabi Analytics

• Google Analytics (if enabled)

• Email marketing providers

6.5 Legal & Compliance

• Auditors

• Regulatory authorities (when legally required)

We never sell your data to third parties.

7. International Data Transfers

Some data may be transferred outside the EU/EEA.
All transfers follow GDPR requirements through:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Compliance audits by service providers

8. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Track usage analytics

• Personalize your experience

• Enable login sessions

You can control cookie settings through your browser.

A detailed Cookie Policy is available separately.

9. Data Security

We implement technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS)

• Password hashing

• Access controls

• Secure data centers

• Regular security audits

• Limited employee access

Despite this, no online platform can guarantee 100% security.

10. Your GDPR Rights

As an EU/EEA user, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Download your data (data portability)

• Withdraw consent (for marketing)

• File a complaint with a Data Protection Authority

To exercise these rights, contact:
📩 privacy@erpinstitute.net

11. Children's Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect data from minors.

12. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

13. Changes to this Privacy Policy

We may update this Policy at any time.
Changes take effect when posted on our website.
Continued use of the Services constitutes acceptance.

14. Contact Information

For privacy-related inquiries:

BRIAN ANKAMAH ANNAN LTD
Georgiou Karaiskaki 11–13
Carisa Salonica Court, OFFICE 102
Pervolia, 7560, Larnaca, Cyprus

📩 privacy@erpinstitute.net
📩 info@erpinstitute.net